Google My Business this week began publishing customer reviews for the self-storage industry, restoring a core function to its platform that had been temporarily disabled in response to the COVID-19 pandemic.
The return of comments will aid shoppers who want to hear about other customers’ experiences before deciding where to store their personal belongings. Google’s decision to restore reviews was lauded by Barry Raber, president of Bargain Storage.
“Bargain Storage feels strongly that the customer’s ability to share their storage experience helps others make informed decisions about their best options and is delighted to see this capability restored,” Raber said. “Bargain Storage has generated over 3,250 5-star reviews the last four years, and this is an encouraging move.”
As part of providing a better storage experience, Bargain Storage promises a quality product, great service and bargain pricing with a personal touch. The company currently operates 11 properties in two states.
Google notified businesses last month that customer reviews would be on hiatus. No specific timeline for restoring the service was provided, although the company said user reviews, photos and other functions would “gradually return by country and category.”
New and suspended reviews began reappearing this week – including at least 50 more 5-star reviews for Bargain Storage.